Info-Tech's latest blueprint addresses the technical side of the impact of AI transforming infrastructure and operations practices. In the new resource, the company also emphasizes the changing role of IT professionals in an AI-driven environment and offers them advice on how best to adapt and thrive in the new era.
toronto
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January 30, 2024
/PRNewswire/ – As artificial intelligence and exponential technologies continue to evolve, traditional infrastructure and operations (I&O) practices are facing a paradigm shift. The increasing complexity and pace of technological advancement requires a new approach to input and output processes, where artificial intelligence is leveraged to achieve greater efficiency, flexibility and cost-effectiveness. Recognizing this crucial development, Info-Tech Research Group, a global leader in IT research and consulting, has released its latest chart,
Exponential IT for infrastructure and operations
. This comprehensive guide provides IT leaders with actionable insights and strategies to harness the potential of AI, and transform their I/O practices to meet the challenges of a rapidly evolving digital world.
Info-Tech's Exponential IT Framework helps technology leaders adapt to rapid technological changes and the evolving role of IT. The focus of the framework is to raise the level of maturity and value creation capabilities of IT departments in the face of massive technological developments.
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Infrastructure and operations practitioners, from front-line service desk technicians to back-line engineers, are currently overwhelmed with repetitive tasks, resulting in low morale and high attrition rates.
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He says
John Anand
practice leader in the IT Research Group.
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In this new exponential IT era, we are entering a phase where AI can greatly help in automating these tasks. This transformation is not limited to accelerating efficiency; It represents a fundamental change in the role of I/O professionals. These practitioners are moving away from the traditional focus on building platforms to a new focus on improving these systems to achieve cost effectiveness and operational efficiency on a daily basis.
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The company's new blueprint underscores the growing importance of FinOps as a service in infrastructure and operations. This shift reflects a change in the role of infrastructure practitioners, who are now increasingly valued for their expertise in managing and optimizing cloud services for cost efficiencies and performance. Furthermore, the research emphasizes the necessity of “explainable AI,” which refers to the ability of AI systems to provide clear and understandable reasons for their decisions and actions. This concept is increasingly important as artificial intelligence takes on more independent roles in IT infrastructure management.
“As AI becomes increasingly integrated into our infrastructure, making autonomous decisions in real time, the role of our practitioners is evolving significantly. Instead of simply planning future actions in Change Advisory Boards (CABs), they now need to retrospectively explain decisions made by AI.” ”
He says
Sandy Conrad
Principal Consulting Director in the Information Technology Research Group.
“This shift toward ‘explainable AI’ is critical to maintaining transparency and trust in AI-driven operations. In the near term, this shift does not reduce the need for technical expertise. Instead, it increases the importance of FinOps professionals.” who can navigate the nuances of cloud billing and practitioners who deeply understand AI-enhanced systems and can advocate for their optimal use.”
The Info-Tech research findings, included in the blueprint, highlight the need for IT leaders to adapt to a rapidly evolving landscape where AI and exponential technologies are becoming an integral part of IT systems. This evolution calls for a holistic approach where technology, people and processes are aligned to create efficient, fast and cost-effective IT operations.
To navigate this transformational landscape and ensure that infrastructure and processes are not only up to date with the latest technological developments but also strategically aligned with their organizations' broader goals, Info-Tech recommends the following key actions for IT leaders:
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Give up control: Let AI handle core operations –
IT leaders must trust AI systems to autonomously manage core IT operations. This shift requires IT leaders to shift from direct, hands-on management to strategic oversight, enabling AI to handle routine tasks and improve system performance. -
Become a Banker: Implement FinOps –
Organizations should adopt FinOps practices to optimize cloud spending and resource utilization. This approach focuses on understanding and managing the financial aspects of cloud services, ensuring cost-effective use of cloud resources. -
Self-Provisioning: Summarizing the Basic Infrastructure –
IT departments must deploy AI to manage infrastructure provisioning. This strategy involves abstracting away the complexities of infrastructure management to allow AI to efficiently handle provisioning and scaling resources as needed.
Info-Tech's research highlights an important turning point in how IT leaders manage and operate their organizations' infrastructure. By implementing the strategies outlined in the new blueprint, organizations can move to a more agile and efficient operating model, where AI plays a central role in improving and automating core processes. This change is critical to keeping pace with rapid advances in technology, ensuring that IT infrastructure not only supports but also drives business innovation and growth. Adapting an AI-enhanced infrastructure and operations model is key for organizations aiming to maintain agility and competitiveness in a technology-driven business environment.
For exclusive media commentary from
John Anand
And
Sandy Conrad
And experts in infrastructure and operations, or for complete access
Exponential IT for infrastructure and operations
Scheme, please contact pr@infotech.com.
About the Information Technology Research Group
Info-Tech Research Group is one of the world's leading IT research and consulting companies, proudly serving over 30,000 professionals. The company produces unbiased, highly relevant research to help IT managers and leaders make timely, strategic and informed decisions. For more than 25 years, Info-Tech has collaborated closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
Media professionals can sign up for unrestricted access to research across IT, HR, software and hundreds of industry analysts through the company's Media Insiders program. To reach, contact pr@infotech.com.
For information about the Info-Tech Research Group or to view the latest research, visit infotech.com and connect via LinkedIn and
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Source: Information Technology Research Group
