Technology is evolving rapidly – from new applications of artificial intelligence (AI) and machine learning (ML), the shift from on-premises device management to developments in network as a service (NaaS) and software as a service (SaaS) platforms, and with the broader trend towards a remote and hybrid workforce, the role of IT specialists in modern enterprises.
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What it means for those working in the industry – Regardless of whether you are an online MSc IT Management graduate in your first IT role or an experienced professional looking to understand how the factors changing their workforce work, let's explore how they work. These ebbs and flows in IT are shifting the focus of contemporary IT professionals.
Going to the Cloud – Software Transformation
The days of only a local solution are over. Many software providers, from project management software developer Atlassian to data and customer giant Salesforce, are increasingly offering product solutions that leverage cloud platforms to provide software as a service on the customer's preferred data hosting solution. In some cases, organizations may choose to use fully embedded ecosystems, such as carrying out enterprise work using a combination of Microsoft's various platforms, from its own productivity suite (Office 365), data analysis capabilities (Azure Data Factory), and visualization tools (PowerBee).
This shift in software architecture is changing the way patches are managed. Software vendors may implement full system updates quickly, reducing the amount of downtime that may be required when a physical server is shut down for maintenance. This can also present risks, such as if the provider is shut down due to malicious activity. IT professionals must be aware that this shift to cloud technologies can pose significant risks to an organization's cyber preparedness.
The emergence of remote and hybrid work
Although there has been a shift in the way data is stored within an organization, the physical location of assets, both human and digital, has also changed. The last two decades have seen a significant rise in the number of remote working opportunities for employees – where in the early 2000s it seemed unlikely that an employee would work remotely on any significant basis, most modern office roles offer a hybrid element or the flexibility of remote working.
While some employers are trying to force employees into their offices, it is clear that a new status quo is emerging – a world in which employees can connect from remote locations, when doing so is reasonable and possible. This change represents a completely new approach that IT professionals must consider – whereas previously, they may have only been able to provide limited assistance for out-of-office inquiries, a modern IT team must be prepared to manage the needs of distributed networks, whether that is setting up protocols Clear security, or increased availability for those who need assistance when connecting remotely.
The emergence of generative artificial intelligence
At the forefront of these technological innovations has been the transformation of systems that has occurred at an unprecedented rate with the emergence of social media platforms. Technologies like Generative AI, such as the DALL-E media creation tool and the GPT general purpose platform, organizations are looking for the best ways to integrate these new technologies into their workforce.
For some, generative AI represents an occupational risk – in fact, a study commissioned by Microsoft found that nearly half of survey respondents feared they would lose their jobs in the course of developing AI-based solutions. While some automation solutions provide opportunities to make processes simpler, there is a lot to be said for harnessing the power of machine learning and process automation to drive other efficiencies within an organization, including reducing manual processing risks, and increasing safety rates in high-risk areas. Industries such as the automobile industry.
While generative AI carries some risks, the broader field of machine learning and AI provides a range of opportunities for future IT professionals to enhance their role through effective use of monitoring tools. For example, well-organized intrusion detection and endpoint response systems can encourage smarter spending within under-resourced teams, such as cybersecurity, while also achieving increased monitoring and evaluation results, which is critical for modern enterprises. For IT professionals, AI may be important, but it's also essential to use it wisely – after all, AI used poorly can hurt not only company standards, but also the availability of public data – just ask Samsung.
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Challenges in cyber
With the shift toward cloud technologies and remote work, it has become increasingly important for system administrators and IT professionals to oversee the traffic flowing through a company's systems. Research compiled by KPMG has found that the impact of cyber attacks costs Australian businesses $29 billion a year – and is growing. Not to mention the impact a cyberattack can have on business operations, whether it be business disruption, loss of productivity or reputational damage due to poor security practices.
The role of cybersecurity is unlikely to remain that of IT professionals, with new cybersecurity roles emerging to proactively identify and protect systems from threats in large enterprises. In smaller organizations, where IT professionals may have one role within the business, programs like the Cyber Wardens initiative will help empower SMEs with strategies they can use to defend their businesses and reduce security risks within their teams.
IT professionals must remain aware of current cyber trends and threats – as they remain a high-value target for bad actors and hacking groups alike. While there will be no shortage of competitors in the online world, they are by no means difficult to beat for well-prepared organizations.
New standards for IT professionals
The new normal for IT professionals in the 2020s presents a challenge that can easily be underestimated. In a world where workers are no longer congregated in a single facility, administrators must be able to provide their teams with the tools and platforms needed to succeed in this brave new world. It will be crucial for organizations to understand the benefits and challenges that exist in this dramatically changing world.
Understanding the structures that make up an organization's system may be essential, especially when understanding its capabilities. Tomorrow's modern IT professional may need to wear many hats, but in reality, it's an opportunity to showcase talent in a way that not only makes strategic sense, but is also beneficial to organizations. For many, it seems like an exciting leap forward in the world of IT.
